Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website and services of Eastern Shore Geothermal LLC, doing business as Tidewater Heating & Cooling. By using our website or requesting services, you agree to these Terms. If you do not agree, do not use the website or services. Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and share your information and describes your privacy choices.

Services

Tidewater Heating & Cooling provides residential and light-commercial heating, cooling, plumbing, indoor air quality, and related home-services in Maryland. Service availability, scheduling, pricing, and promotions are subject to change.

Estimates & Pricing

Quotes and estimates are based on information available at the time and are non-binding until confirmed in a signed service agreement; final pricing may change after on-site inspection. Financing, where offered, is provided by a third-party lender subject to that lender's terms and credit approval — we do not make credit decisions.

Scheduling, Access & Cancellation

Appointment times are estimates rather than guarantees. Travel, weather, and the condition of equipment on earlier calls can move a technician's arrival; we will keep you informed when that happens. You agree to provide safe, unobstructed access to the equipment — including clearing pets and stored items from the work area — and to have an adult present where the work requires it. Our office is staffed Monday through Friday. Outside those hours an answering service takes your message and passes it to our team; after-hours response is not a guaranteed service. If you need to cancel or reschedule, please tell us as early as you can so the appointment can be offered to another customer.

Website Content & AI-Assisted Material

Some website content may be generated or assisted by automated tools and is provided for general informational purposes only. It is not professional advice for your specific situation and may contain errors or omissions. Always confirm details with a Tidewater Heating & Cooling technician before relying on them.

Third-Party Tools & Links

Service requests submitted through this website are handled by a third-party scheduling platform. Information you enter there is processed under that provider's terms and privacy policy in addition to ours. This website may also link to sites we do not control; those links are offered for convenience, and we are not responsible for their content, products, or privacy practices.

Acceptable Use

You agree to use the website lawfully and not to disrupt, damage, or attempt unauthorized access to the site or interfere with others' use of it.

Intellectual Property

All website content — text, graphics, logos, and images — is owned by Tidewater Heating & Cooling or its licensors and may not be copied or used without permission.

Warranties & Disclaimer

Specific warranty terms are provided in your service agreement, and equipment manufacturer warranties are governed by the manufacturer. Except as expressly stated, the website and its content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Tidewater Heating & Cooling will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. Our total liability for any claim relating to the website is limited to the amount you paid Tidewater Heating & Cooling for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Tidewater Heating & Cooling and its owners and employees from claims, losses, and expenses arising out of your misuse of the website or violation of these Terms.

Governing Law & Venue

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules. Subject to the arbitration section below, the exclusive venue for any dispute is the state or federal courts located in Talbot County, Maryland.

Binding Arbitration & Class-Action Waiver

Any dispute arising out of or relating to these Terms or our services will be resolved by binding individual arbitration, not in court, except that either party may bring qualifying claims in small-claims court. You and Tidewater Heating & Cooling waive any right to a jury trial and to participate in a class or representative action. You may opt out of this arbitration agreement by sending written notice to the contact below within 30 days of first accepting these Terms; opting out does not affect the other provisions.

Termination

We may suspend or terminate website access at any time for conduct that violates these Terms or harms other users or our business.

Severability & Changes

If any provision is found unenforceable, the remaining provisions stay in effect. We may update these Terms from time to time; changes are effective when posted with an updated date.

Events Beyond Our Control

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, flooding, utility or power interruption, supplier or manufacturer delays, labor shortages, or government action. Where such an event affects scheduled work, we will reschedule as promptly as circumstances allow.

Assignment, Notices & Entire Agreement

You may not assign your rights or obligations under these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us should be sent to the contact details below. Together with any signed service agreement and our Privacy Policy, these Terms form the entire agreement between you and Tidewater Heating & Cooling regarding your use of this website, and supersede any earlier understanding on that subject.

Contact Us

Questions about these Terms? Reach Tidewater Heating & Cooling at (410) 943-1250, [email protected], or 29532 Canvasback Drive, Unit #17, Easton, MD 21601.

This document is provided for general information and is not legal advice; we recommend you have it reviewed by your attorney for your specific circumstances.