Question 1

Do you offer emergency service?

Accepted Answer

We do take emergency calls — no-heat and no-cool situations, HVAC and plumbing emergencies, and gas issues — but it is not a guaranteed service. Give us a call and we'll assess the situation. Office staff answer during regular hours and an answering service handles after-hours calls, takes a message, and contacts us.

Maintenance plan members and repeat customers in good standing get priority. Everyone else is assessed case by case.

Question 2

Can you come today?

Accepted Answer

Availability depends on the schedule, so we don't promise same-day service. Call (410) 943-1250 to talk through what's going on — emergency service is available for qualifying HVAC, plumbing, and gas emergencies.

Question 3

Do you charge for estimates?

Accepted Answer

Estimates are free for replacement and installation projects.

Question 4

What areas do you serve?

Accepted Answer

We serve the Midshore, including Talbot, Caroline, Dorchester and Queen Anne's counties, working out of Easton.

Question 5

What are your regular hours?

Accepted Answer

Monday through Friday, 7:30 AM to 3:30 PM. Emergency service is available outside those hours through our answering service.

Question 6

What HVAC systems do you install?

Accepted Answer

We install heat pumps, ductless and mini-split systems, gas furnaces, boilers, and air-conditioning systems, along with humidification and dehumidification systems. We also handle indoor air quality systems such as energy recovery ventilators (ERVs).

Question 7

What plumbing services do you provide?

Accepted Answer

We install and service faucets, toilets, piping, water heaters, tankless water heaters, tubs and showers, garbage disposals, hose bibs, buried hydrants, dock lines, outdoor showers, and sump pumps. We also handle gas-related issues.

Question 8

What brands do you work with?

Accepted Answer

For HVAC we work with Bosch, Mitsubishi, Daikin, Goodman, Bryant, and Carrier, among other common brands. For plumbing we work with Rinnai, Moen, Toto, Kohler, American Standard, and Bradford White, among other common brands. We're an authorized dealer for Bosch, Mitsubishi and Rinnai.

Question 9

Can you help with mini-splits and ductless systems?

Accepted Answer

Yes — repair, service, installation, and replacement. We're an authorized Mitsubishi dealer, and ductless systems are a common fit for older Eastern Shore homes and additions where adding ductwork isn't practical.

Question 10

How much do you charge?

Accepted Answer

We don't publish prices — the right answer depends on your system and your home. Estimates are free for replacement and installation projects. Call (410) 943-1250 and we'll talk through the project.

Question 11

Do you offer financing?

Accepted Answer

Yes. We offer financing through Synchrony. Terms aren't published here — you can start an application on our financing page or ask us when we quote the work.

Question 12

Do you have a maintenance plan?

Accepted Answer

Yes — our Spring/Fall Maintenance Plan includes one spring visit and one fall visit. Each visit covers inspecting and cleaning equipment, changing filters, checking pressures and levels, checking operation, clearing drain lines, and checking electrical connections. You can also add Dryer Vent Cleaning, Exhaust Vent Cleaning, Water Heater Flushing, Dehumidifier and Humidifier Maintenance, and Winterizations to the plan for an additional cost. Ask us and we'll price them for your system. Plan members get priority service. If a member calls with an urgent issue, we do everything we can to get out to them.

Question 13

Is your work warrantied?

Accepted Answer

Our standard labor warranty is two years on new installation and replacement HVAC and water heating equipment. Separately, we register all HVAC equipment we install with the manufacturer so you get the extended manufacturer warranty where one is available. Ask us about the terms that apply to your specific job before work starts.

HVAC answers, in plain English.

Service & Scheduling

Heating & Cooling

Pricing & Financing

Let's get your comfort back on track.

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