Privacy Policy

Eastern Shore Geothermal LLC (doing business as Tidewater Heating & Cooling, "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and in the course of providing HVAC, plumbing, and related home-services in Maryland, how we use and share it, and the choices and rights you have. By using our website or services, you agree to this Policy.

Information We Collect

• Information you provide: name, phone number, email, service address, and details of your service request when you contact us, request a quote, book service, or apply for financing.
• Communications: the content of calls, texts, chat, and form messages. Phone calls to or from us may be recorded or monitored for quality, training, and scheduling purposes.
• Automatic / technical data: IP address, device and browser type, pages viewed, referring URLs, and similar analytics data collected via cookies and similar technologies.
• Analytics and advertising identifiers: data collected through Google Tag Manager and Google Analytics 4, used to measure site traffic and improve our marketing.
• Information you submit to our booking form: our service-request form is provided by Jobber, our field-service management platform. What you enter in that form is submitted to Jobber and handled under Jobber's privacy practices as well as this Policy.

How We Use Your Information

• To respond to inquiries and to schedule, provide, and follow up on services
• To send appointment confirmations, service updates, estimates, invoices, and (with consent) marketing
• To process financing applications through our third-party financing partner
• To operate, secure, analyze, and improve our website and services
• To comply with legal obligations and enforce our agreements

Text Messaging (SMS) & Mobile Terms

If you opt in to text messages from Tidewater Heating & Cooling, you consent to receive service-related and, where applicable, promotional messages at the number you provide, which may be sent using an automatic telephone dialing system. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. We do not sell or share your mobile opt-in or phone number with third parties for their own marketing, and mobile opt-in data is not shared with third parties for marketing purposes.

Cookies, Analytics & Your Choices (GPC)

We use cookies and similar technologies for site functionality, analytics, and advertising. You can control cookies through your browser settings. We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by law. You can opt out of Google Analytics via Google's browser add-on, and out of interest-based advertising through your Google ad settings or industry opt-out tools (optout.aboutads.info).

How We Share Information

We do not sell your personal information for money. We may share information with trusted service providers who act on our behalf (scheduling/dispatch, call tracking, communications, hosting, analytics, advertising, and financing partners), and as required by law or to protect our rights. Some sharing for analytics/advertising may be considered a "sale" or "sharing" under certain state laws; you may opt out as described below.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of targeted advertising or the "sale"/"sharing" of personal information, and to not be discriminated against for exercising these rights. To make a request, contact us using the details below; we will verify your request before responding.

California residents (CCPA/CPRA): you have the rights to know, delete, correct, and opt out of the sale/sharing of personal information and limit use of sensitive personal information. We do not knowingly sell personal information for monetary value. Submit requests via the contact details below.

Your Privacy Choices

Do Not Sell or Share My Personal Information. We do not sell your personal information for money. Some analytics and advertising cookies may still count as "sharing" or as targeted advertising under state law. You can opt out at any time:

• Use the Cookie settings control in the banner at the bottom of any page to turn off advertising cookies for this browser.
• Turn on Global Privacy Control (GPC) in your browser or extension. We honor GPC signals automatically as an opt-out request.
• Email [email protected] or call (410) 943-1250 with the subject "Privacy request". You may use an authorized agent.

California (CCPA/CPRA). California residents may request to know, delete, or correct personal information, opt out of the sale or sharing of personal information, and limit the use of sensitive personal information. We will not discriminate against you for exercising these rights. We verify every request before responding, and respond within 45 days.

Data Retention

We retain personal information for as long as needed to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

Children's Privacy (COPPA)

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

Payment Security

We do not collect or store credit card or bank account numbers on this website. This site has no payment form. If you apply for financing, the link takes you to our third-party financing partner's own secure site, where you deal directly with them under their terms and privacy policy. If you pay Tidewater Heating & Cooling for work performed, payment is taken through our payment processor's secure system — card details go to the processor, not to us, and we never receive or retain your full card number.

Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted, and the "Last updated" date above reflects the latest revision.

Contact Us

Questions or privacy requests? Reach Tidewater Heating & Cooling at (410) 943-1250, [email protected], or 29532 Canvasback Drive, Unit #17, Easton, MD 21601.

This Policy is provided for general information and is not legal advice; we recommend you have it reviewed by your attorney for your specific circumstances.